Terms and Conditions | hsh-gallery

1. Introduction:

Welcome to HSH Gallery!

These terms and conditions outline the rules and regulations for the use of HSH Gallery's Website, located at https://hsh-gallery.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use hsh-gallery if you do not agree to take all of the terms and conditions stated on this page.

2. Cookies:

The website uses cookies to help personalize your online experience. By accessing HSH Gallery, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

3. Use of the Website

You agree not to use the website for fraudulent or illegal activities.
All content on the website (images, text, logos) is our intellectual property and may not be used without permission.
We reserve the right to modify or discontinue any aspect of the website without prior notice.

4. Products & Availability

We offer a carefully curated selection of new and pre-owned furniture.
Some items are one-of-a-kind and may not be restocked after being sold.
Product availability is subject to change, and we do not guarantee the availability of any item.

5. Order Placement & Payment

Our online ordering process is designed to be simple, secure, and transparent. Customers begin by browsing our website and adding their chosen products to the shopping cart. Once you’ve finalized your selection, proceed to the checkout page where you’ll be asked to verify your order details, such as product quantities, delivery address, and contact information. Payment for orders is accepted exclusively via bank transfer, ensuring a secure transaction process.

Immediately after completing the checkout process, you will receive an email confirmation of your order. This confirmation includes a unique order reference number, a detailed breakdown of your selected items, and an invoice containing all necessary payment details. The invoice will provide our bank account information (including IBAN, SWIFT, and routing numbers) along with clear instructions on how to complete your bank transfer. Please double-check that your email address is correct so you don’t miss any important communications.

After your bank transfer is processed and manually verified by our team, you will receive a second email confirming that your payment has been successfully received. This email will also update you on the status of your order and provide an estimated shipping date. We recommend keeping an eye on your inbox (and checking your spam folder if necessary) to ensure you receive these updates promptly.

Once your order has been dispatched, you will receive tracking information via email. The tracking number provided will allow you to monitor your shipment in real time, giving you full transparency and peace of mind throughout the delivery process.

6. Product Condition

We are committed to full transparency regarding the condition of every product we offer. Each item listed on our website includes a detailed description of its condition, ensuring that you know exactly what to expect before making a purchase. Our products are divided into three distinct condition categories:

New: These are brand-new, unused items that have never been previously owned. They show absolutely no signs of wear, ensuring pristine condition and quality that meets the highest standards.
Excellent: Items in this category are either completely new or have never been used in practice. They display no scratches, scuffs, or other visible wear and are free from any structural issues, offering a look and feel that is indistinguishable from a brand-new product.
Good: This category includes lightly used items that may exhibit very minor cosmetic wear, such as faint scratches or slight blemishes, but maintain their full structural integrity. Most antique and vintage items fall under this classification, reflecting the natural patina of age while still delivering on quality and functionality.

We encourage customers to read the product descriptions carefully and contact our customer support team by Live Chat if you require additional details or have any questions regarding the condition of a specific item. Our goal is to ensure you feel confident and fully informed about your purchase, with a clear understanding of what each product represents in terms of condition and history.

7. Warranty

We stand behind the quality of every product we offer and are proud to provide a comprehensive 24-month warranty on all items purchased from our store. This warranty covers any defects in materials or workmanship that arise under normal use during the warranty period, beginning from the date of your order confirmation.

Should you experience any issues with a product within the 24-month period, our warranty policy provides for repair, replacement, or refund, subject to the terms outlined below. Please note that this warranty applies only to manufacturing defects and does not extend to damage or malfunctions resulting from misuse, negligence, improper installation, or accidents.

If you encounter any issues, please contact our customer support team by email or Live Chat as soon as possible. You may be asked to provide documentation—such as photographs and a detailed description of the defect—to help us assess the situation. Our warranty process is designed to be straightforward and efficient, ensuring that any valid claims are resolved promptly to your satisfaction. It is important to note that any modifications or unauthorized repairs will void the warranty, so we recommend always consulting us before proceeding with any adjustments to your product.

8. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, product descriptions, audio clips, digital downloads, and software, is the property of HSH Gallery or its content suppliers and is protected by international copyright laws. You are granted a limited, non-transferable, and revocable license to access and view this content solely for personal, non-commercial use. Any unauthorized reproduction, distribution, modification, or commercial use of this material is strictly prohibited without our prior written consent. We reserve the right to take legal action against any infringement or misuse of our intellectual property.

9. Changes to Terms

We reserve the right to update, amend, or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on our website with a revised effective date, and your continued use of the site after such changes constitutes acceptance of the updated terms. We encourage you to review these Terms & Conditions periodically to stay informed of any modifications. In the event of significant changes that may affect your rights or obligations, we will notify you via email or through prominent notice on our website.

10. Contact Information

If you have any questions, concerns, or comments regarding these Terms & Conditions, please do not hesitate to contact us. You can reach our customer service team via email at support@hsh-gallery.com, or through our Live Chat on the website. We value your feedback and are committed to addressing any inquiries promptly to ensure your experience with HSH Gallery remains positive and transparent.