Shipping & Delivery

How much does HSH Gallery charge for delivery?

Delivery is always free within the continental United States. Speak to our friendly customer service team for deliveries outside this area.

How Does Shipping Work and How Long Does It Take?

We understand how important it is for your purchase to arrive safely and in perfect condition. That’s why we partner with top-tier professional carriers, such as Craters & Freighters and Fine Art Shippers, to ensure every order—whether a delicate décor piece or a bold furniture item—is handled with expert care from start to finish.

Professional Packaging – We use high-quality, industry-standard materials to protect your item during transit.
Full Insurance – Every order is fully insured, giving you peace of mind in the unlikely event of damage.
Real-Time Updates – Stay informed with notifications at every step of the shipping process.
White-Glove Delivery – Choose our premium white-glove service with in-home delivery, placement, and setup
Order Processing – Orders are processed and shipped within 1-5 business days (excluding weekends and holidays).

Shipping Times

Smaller Items: Delivered within 2 weeks.

Larger Furniture Pieces: Typically arrive within 2 weeks via specialized freight shipping. As your delivery date nears, the shipper will contact you to coordinate a seamless drop-off.

Before ordering, please verify your shipping address to prevent delays. Your satisfaction is our priority, and we’re committed to making your shopping experience smooth and enjoyable. Have questions? Reach out via Live Chat or email us at support@hsh-gallery.com—we’re here to help!

I Placed an Order but Haven’t Received a Confirmation Email. What Should I Do?

After successfully placing an order, you’ll receive a confirmation email with your order details. If it’s missing, please check your spam folder. Still no luck? Contact us at support@hsh-gallery.com or via Live Chat, and we’ll confirm your order for you.

My Order Hasn’t Shipped Yet. What’s Happening?

Most orders are processed and shipped within 1-5 business days (excluding weekends and holidays). If it’s been longer than 5 business days, please email your order details to support@hsh-gallery.com or message us via Live Chat—we’ll look into it for you.

For freight shipments (typically arriving within 2 weeks), we coordinate with our carriers to determine schedules and delivery timelines. Within 5-7 business days of your order (excluding weekends and holidays), we’ll reach out with an estimated delivery timeframe. If it’s been over 7 business days and you haven’t heard from us, or if you have other concerns, contact us at support@hsh-gallery.com or via Live Chat. We’re happy to assist!

My Order Arrived Damaged. What Do I Do?

While we take every precaution to ensure your order arrives in perfect condition, we understand that issues can occasionally occur during shipping. If your item arrives damaged, please follow these steps:

Inspect and Document – Check the item as soon as it arrives and take clear photos of the damage, including the packaging.
Contact Us Promptly – Email us at support@hsh-gallery.com or message us via Live Chat within 7 days of delivery. Include your order number, a description of the damage, and the photos you took.
We’ll Handle the Rest – Since every order is fully insured, we’ll work with you and the carrier to resolve the issue quickly—whether that’s a replacement, repair, or refund.